By law, customers located in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you're withdrawing from your purchase within the seven working day cooling-off period, and there's been no error on your part, we'll refund the cost of the item and the cost of sending the item to you as follows:
Where you're returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
Where you're returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
We'll refund only standard (Airmail) postage charges for items delivered outside the UK
Where we collect an item from you, we reserve the right to recover the costs of collection from you
If you use a personalised pre-paid return label, we'll deduct the return postage from your overall refund.
Annual Conference Cancellations
All cancellations must be notified in writing and received by THURSDAY 22TH OCTOBER 2016. Cancellations received on or before this date will receive a refund less 25% administration charges. No refunds will be given after this date.