4 Lessons From Disney To Dentistry
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The Patient Experience: 4 Lessons From Disney to Dentistry takes the incredibly successful and universally recognized world-class service provided at Disney parks and shares how Dental professionals can apply those same principles within their practices. Walt Disney provides a great model for what Vision is all about, and Travis is the leading authority on how it applies to Dentistry. Leadership originates with a guiding vision which motivates and inspires the team while establishing expectation in the hearts and minds of patients. It is the vision that guides and directs the experience that happens.
Walt Disney was not just a great Visionary, he guided and lead an organization that has inspired billions. Travis brings Walt’s brilliance alive in your practice.
The patient experience is the basis of how consumers make dental decisions, just as people decide to return to a Disney park because of the experience they had or anticipate. Learn the importance of discovering and aligning your practice with your vision, as Walt did with Disneyland and Walt Disney World. Travis literally wrote the book. His Amazon best-selling book, “The Patient Experience, 4 Lessons from Disney to Dentistry” has been recognized in the industry as a must read.
- Value the benefits of practice leadership as applied to the business of dentistry
- Recognize and value practice organizational culture
- Acquire a mindset for attracting and retaining an aligned team
- Determine how physical environments contribute to the vision
- Benefit from an exceptional patient experience
This event will have elements of enhanced GDC learning outcomes A and B
Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns
when patients are at risk
Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients; providing constructive leadership where appropriate