The Patient Experience

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2nd March 2019
Duration: 1 Day(s)
Mr Travis Frederickson
The Amba Hotel Marble Arch
What You Need To Know
09.00 - 17.00 on Saturday 02 March 2019 at the Amba Hotel Marble Arch

Members: £199 / Team Member attending with member dentist: £99
Non-Members: £450 / Team Member attending with non-member dentist: £199
Member dentist + 2 team members: £375
Member dentist + 3 team members: £450
*If more than one dentist from the same practice wishes to attend, they MUST register and pay as a DENTIST, not as a team member

4 Lessons From Disney To Dentistry

*Please contact suzy@bacd.com with regard your booking, if you wish to book any of the above packages



The Patient Experience: 4 Lessons From Disney to Dentistry takes the incredibly successful and universally recognized world-class service provided at Disney parks and shares how Dental professionals can apply those same principles within their practices. Walt Disney provides a great model for what Vision is all about, and Travis is the leading authority on how it applies to Dentistry.  Leadership originates with a guiding vision which motivates and inspires the team while establishing expectation in the hearts and minds of patients.  It is the vision that guides and directs the experience that happens.
  
Walt Disney was not just a great Visionary, he guided and lead an organization that has inspired billions.  Travis brings Walt’s brilliance alive in your practice. 

The patient experience is the basis of how consumers make dental decisions, just as people decide to return to a Disney park because of the experience they had or anticipate. Learn the importance of discovering and aligning your practice with your vision, as Walt did with Disneyland and Walt Disney World.  Travis literally wrote the book.  His Amazon best-selling book, “The Patient Experience, 4 Lessons from Disney to Dentistry” has been recognized in the industry as a must read. 
 
Objectives:
  • Value the benefits of practice leadership as applied to the business of dentistry
  • Recognize and value practice organizational culture
  • Acquire a mindset for attracting and retaining an aligned team
  • Determine how physical environments contribute to the vision
  • Benefit from an exceptional patient experience 
This event will have elements of enhanced GDC learning outcomes A and B

Effective communication with patients, the dental team and others across dentistry, including when obtaining consent, dealing with complaints, and raising concerns
when patients are at risk

Effective management of self and effective management of others or effective work with others in the dental team, in the interests of patients; providing constructive leadership where appropriate


Travis Frederickson

With a deep understanding of the unmatched value of the Patient Experience, what creates it and how it's sustained, Travis Frederickson knows what it takes to attract and retain patients and is able to masterfully share these concepts in his speaking presentations.  With 30 years’ experience speaking, writing, and consulting with small businesses and government entities, Travis’s focus has been within the dental and medical professions for more than a decade. Travis holds undergraduate degrees in health education and athletic training, with advanced degrees in leadership and administration, and is formally Disney trained. Combine that education with his experience, and you will be enriched with high-quality education that can be implemented immediately with lasting results

Amba Hotel Marble Arch

The Amba Hotel
Bryanston Street
London W1H 7EH