Solving the people puzzle

Solving the people puzzle

With your clients
  • Build instant rapport by getting off on the right foot!
  • Change your tone and response to mirror theirs for greatest effect
  • Recognise the buying preferences and timescales
  • Build trust and confidence quickly and effectively
  • Know how to convince them you truly care 
Unlocking Team potential
Identify personality traits in yourself first and your Team last!
  • Know your preferred behaviours 
  • Modify preferred behaviours to allow you to more effectively manage others
  • Identify individuals’ strengths to maximise your Team productivity
  • Know what motivates your team and transform your income streams
  • Learn how to hold meaningful meetings and keep your Team on side and on target

Tracy Stuart

Tracy Stuart, NBS Training, is a well-respected and highly experienced team trainer and practice development specialist.  Her reputation for achieving outstanding results for her clients is legendary.  She is a highly sought after coach and trainer because of her unique understanding and delivery of high-end Customer Service, management protocols, business knowledge and marketing savvy.

Due to her honest approach coupled with her ability to transform her clients’ results for the better, they often refer to her as the Gordon Ramsay of the dental world!

With over a decade of experience in delivering bespoke training programmes to dental practices, and over twenty years of hands-on practice management experience, Tracy is without doubt the go-to expert for dental practice development and training provision within the UK and Ireland.

Hilton London Metropole Hotel

The Hilton London Metropole combines a fantastic Central London location - great for visiting many of the capital’s favourite attractions - with comfortable guest rooms and first-class facilities.

One of Europe's largest conference hotels, with 42 well-equipped meeting and event rooms.  Just 15 minutes walk from the West End and Oxford Street and a 10 minute tube ride from Westfield Shopping Centre, the Hilton London Metropole hotel is the ideal destination for the business and leisure guest.

The Hilton London Metropole is located outside of London's Congestion Zone and boasts a secure car park with 170 spaces.  We would however encourage all delegates to use public transport and promote sustainability.


As most of you will wish to stay at The Hilton London Metropole, it is strongly recommended that you make your reservation straight away. There are only a finite number of bedrooms available at the BACD rate, and once the allocation is sold, there will be no rooms available at the lower rate. During this period, World Travel Market London 2017 will be taking place, and this means low availability everywhere.

Click here to access special rates at the Hilton London Metropole. This is the event venue, and the headquarters hotel

The single rate is £162 per room per night on the 8 and 9 November 2017, then £145 per room per night on  the 10 and 11 November 2017.

The twin/double rate is £172 per room per night on the 8 and 9 November 2017, then £155 per room per night on the 10 and 11 November 2017.

All rates include breakfast, but exclude VAT at 20%.

When you make your reservation on the link, rates will appear with the VAT included.  

If you need any assistance or help with your reservation, please contact Amit Ruparell at Hotel Booking Agency Ltd on 020 8515 2290 or email who can assist you further.

Transport information

By train
London is very well served by train services from all over the United Kingdom. The nearest mainline station is London Paddington. We would recommend for rail

By underground
The nearest underground station is Edgware Road (2 stations - 1 station for Circle, District and Hammersmith & City Lines and 1 station for Bakerloo line, both directly opposite the hotel

By car
The Hilton London Metropole is located outside of London’s Congestion Zone and boasts a secure car park with 170 spaces. We would however encourage all delegates to use public transport and promote sustainability

By air
London has several major airports: Heathrow, Gatwick, London City, Luton and Stansted. We would recommend for further information

Cancellation policy

All cancellations must be notified in writing and received by THURSDAY 12TH OCTOBER 2017. Cancellations received on or before this date will receive a refund less 25% administration charges. No refunds will be given after this date. 

Special arrangements

If you have any special requirements, such as wheelchair access, or indeed anything else, please let us know in plenty of time

Photography and videos

There will be a professional photographer present for the duration of the event

There will be a professional videographer present for the duration of the event

Social Media Marketing
The BACD will be taking photographs and short recordings of speakers and presentations for use on social media channels, including, but not limited to, Facebook, Twitter, Instagram, Periscope, Facebook Live, and YouTube

Continuing Professional Development

The annual conference qualifies for 7 hours of CPD per day attended

Programme information